Frequently Asked Questions
Everything you need to know about your stationery shopping experience.
What are the shipping charges for orders within Pakistan?
We offer a flat shipping rate across Pakistan, but orders exceeding a certain value may qualify for free delivery. Exact charges are calculated at checkout based on your location and package weight.
How long does it take for my order to be delivered?
Standard delivery typically takes 3 to 5 business days for major cities like Karachi, Lahore, and Islamabad, while other regions may take up to 7 business days.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), Bank Transfers, and secure online payments via Credit/Debit cards.
Can I return or exchange a product if I am not satisfied?
Yes, we have a 7-day return and exchange policy. Items must be unused, in their original packaging, and accompanied by the receipt to be eligible for a return.
Do you offer bulk or corporate discounts?
Absolutely. We provide special pricing for schools, offices, and bulk retail orders. Please contact our corporate sales team through the 'Contact Us' page for a customized quote.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email, which you can use on our courier partner's website to monitor your shipment.